How it works
Five follow-ups that run by themselves
Every monthly plan from GS Ops includes five automatic follow-ups: an instant reply to new leads, a text back after a missed call, online booking with reminders, a review request after the job, and opt-out handling with a weekly summary. They run on their own once set up, and GS Ops keeps them working.
Last updated
- 01
Instant reply to new leads
Every new lead gets an answer within a minute, day or night.
- For example
- Sarah fills in your form at 9:40 p.m. Before she closes the tab, she has an email thanking her and offering a time to talk.
- What you see
- An alert with her name, number and what she asked for, and a reminder to call.
- 02
Missed-call text-back
A caller who gets no answer receives a text back within a minute.
- For example
- You're with a customer and miss a call. The caller gets a text: sorry we missed you, how can we help?
- What you see
- A note that the text went out and a task to call back.
- 03
Booking with reminders
People book a time online and get reminders, so fewer appointments are missed.
- For example
- Mike books Thursday at 2:00. He gets a confirmation, a reminder the day before and another two hours before. If he misses it, he gets a link to pick a new time.
- What you see
- The appointment on your calendar and who confirmed.
- 04
Review request
Happy customers are asked for a review at the right moment, with one polite reminder.
- For example
- Three days after the job is done, your customer gets a thank-you and a link to leave a review.
- What you see
- Who was asked and who clicked.
- 05
Opt-out handling and a weekly summary
Anyone who replies STOP is removed automatically, and you get a weekly list of new leads and appointments.
- For example
- A contact replies STOP. They are taken off every text list at once, with no action needed from you.
- What you see
- A short Monday summary: new leads, leads not yet called, appointments this week.
Does anyone get texted without asking?
No. Nobody is texted without their own recorded consent. The consent box on every form starts unchecked and is never required.
When does texting start?
Texting needs approval from the phone carriers. That can take from a few days to a few weeks after you sign, so missed-call text-back and text reminders start once approval comes through. Email follow-up starts right away.
Ready to stop losing leads?
Book a free 20-minute call. You will know the cost and the plan before you decide.